Research Specialist

Summary:

  • Find critical intelligence which supports capture plan development, bid decisions and price-to-win
  • Find answers to questions generated by the Capture and Proposal Management teams in a timely manner
  • Document general intelligence (forecasts, programmatic budgets, key analyses, competitive assessments, etc.)
  • Maximize research engines for efficiency and value from each
  • Conduct research for project clients
  • Maintain respectful relationships with outside service providers

Pay: $37,000-38,000 per year

Benefits: 

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Retirement plan

Employment: Exempt, Full-time

Work Location: Grand Rapids (Virtual work occasionally)

Mandatory Qualifications:

  • Bachelor’s Degree in a public policy, business, or related field
  • Knowledge of principles and practices of research methods
  • Critical thinker who finds satisfaction in using information to answer strategic questions
  • Demonstrated interest (professionally or academically) in government or policy-related research
  • Strong customer service mindset
  • Ability to manage multiple projects simultaneously
  • Desire to work independently and as part of a team
  • Self-motivated to learn and initiate solutions
  • Ability to communicate effectively and professionally
  • Ability to follow oral and written instructions
  • Experience operating standard office equipment and technology
  • Proficiency in Microsoft Office, including Word and Excel

Preferred Qualifications:

  • Knowledge of public procurement
  • Working knowledge or proficiency in Salesforce

Competencies:

  • Customer Focus/Customer Service Orientation
  • Goal Orientated
  • Impact
  • Integrity
  • Learner Attitude
  • Persistence/Tenacity
  • Rapport Building
  • Teamwork

Responsibilities: 

Conduct Proactive Research

  • Find solicitation opportunities using search engines, GSA eBuy, client communication, and other tools
  • Communicate with clients regarding solicitation opportunities, as well as status updates
  • Obtain additional bid documents to support bid decisions
  • Conduct deep dive research for all solicitations (price history, incumbents, etc.)
  • Ensure clients (or JetCo Capture) can upload bids to electronic sites
  • Monitor bid sites for amendments, answers to questions submitted, etc.; communicate bid changes to internal and external bid response team
  • Monitor for award following submission; find timely to enable debrief and protest
  • Submit FOIA requests upon request

Conduct Reactive Research

  • Participate in new client onboarding activities
  • Manage client key words, codes and registrations using Salesforce; tickle any upcoming expirations to support and impress clients with maintenance
  • Populate and maintain research fields for account records in Salesforce
  • Populate search engines with key words and codes for each capture client; maintain these as needed, at least quarterly
  • Find critical intelligence that supports capture plan development
  • Conduct scheduled and ad-hoc requests regarding competitors, target agencies, expiring contracts and forecasts
  • Find timely answers to questions generated by the Capture and Proposal Management teams
  • Participate in the development of bid decision trees for each capture client
  • Monitor targeted captures to maintain knowledge of status / release
  • Review client data quarterly to identify trends of interest that support Capture

Perform Research Projects

  • Develop, maintain, and continually improve research-based ‘product’ templates
  • Develop questions / communication tools for vetting prospects to ensure our research products provide meaningful research which advance their goals
  • Develop pricing model or price build-out template for consistent, efficient pricing for non-deliverable based projects
  • Participate in marketing idea development and tactical outreach to promote and sell products
  • Lead efforts to develop consistent communication to ensure a positive, outrageously impressive customer experience
  • Conduct research to support prospect development
  • Complete projects to support company growth and strategic plan execution
  • Be able to describe and brag about the role research plays in impressing clients

Additional Responsibilities

  • Recommend search engines based on thorough review of functionality, cost, ease of use, etc.
  • Serve respectfully as an interface between JetCo and the service provider
  • Learn every detail of functionality offered by each search engine, with an eye for quickly answering questions to support bid cycle and capture research
  • Maximize the functionality of each search engine to obtain process efficiency and best allocation of JetCo resources
  • Develop and maintain an electronic knowledge management system to eliminate redundant research, spur ideas for the Capture team, and ensure we are current with critical knowledge in government acquisitions
  • Document general intelligence (forecasts, programmatic budgets, key analyses, etc.) in the system using intuitive naming structure
  • Report key updates made to the KM system during the previous week
  • Handle (or support clients with) solicitation-specific or agency-specific vendor registrations
  • Follow SOP to avoid representing clients on certifications or registrations requiring sensitive information

JetCo is an equal opportunity employer that prohibits discrimination and harassment in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, genetic information, height, weight, marital status or veteran status in accordance with applicable laws. In addition, it is the policy of JetCo to comply with federal, state, and local laws governing nondiscrimination in employment, and to undertake affirmative action in recruitment, employment, and promotion of employment as required by applicable provisions of Executive Order 11246, the Rehabilitation Act, the Vietnam Era Veteran’s Readjustment Assistance Act, and related state law. JetCo’s President supports and endorses this Equal Employment Opportunity Policy.