Research Lead


  • Lead and manage a small team of Research Specialists
  • Find critical intelligence which supports capture plan development, bid decisions and price-to-win
  • Find answers to questions generated by the Capture and Proposal Management teams in a timely manner
  • Document general intelligence (forecasts, programmatic budgets, key analyses, competitive assessments, etc.)
  • Maximize research engines for efficiency and value from each
  • Conduct research for project clients
  • Maintain respectful relationships with outside service providers

Employment: Exempt, Full-time

Pay: $46,000 - $51,000 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Retirement plan

Work Location: Hybrid schedule in Grand Rapids

Mandatory Qualifications:

  • Bachelor’s Degree in a public policy, business, or related field
  • Knowledge of principles and practices of research methods
  • Critical thinker who gets excited about using information to answer strategic questions
  • Proven success leading others
  • Demonstrated interest (professionally or academically) in government or policy-related
  • research or procurement
  • Strong customer service mindset
  • Proficiency in Microsoft Word, Microsoft Excel
  • Ability to manage multiple projects simultaneously
  • Ability to work well either alone or as part of a team
  • Ability to communicate effectively and professionally
  • Ability to operate standard office equipment and technology
  • Ability to follow oral and written instructions

Preferred Qualifications:

  • Knowledge of public procurement
  • Working knowledge or proficiency in Salesforce
  • 3+ years of experience in government contracting
  • Experience with EOS® (Entrepreneurial Operating System)


  • Customer Focus/Customer Service Orientation
  • Goal Orientated
  • Impact
  • Integrity
  • Learner Attitude
  • Persistence/Tenacity
  • Rapport Building
  • Teamwork


  • Handle (or support clients with) solicitation-specific or agency-specific vendor registrations
  • Follow SOP to avoid representing clients on certifications or registrations requiring sensitive information

Lead and Manage Employees (Direct Reports) for Accountability

  • Give clear direction
  • Serve as a conduit to ensure employees have the necessary tools (resources, training,technology, time, and attention)
  • Identify opportunities to delegate and elevate
  • Understand and communicate the company vision (V/TO)
  • Demonstrate company values through actions
  • Make decisions that align with the V/TO, 1-Year plan, and quarterly rocks
  • Act with the greater good in mind, prioritizing company needs
  • Take regular clarity breaks to work on the business
  • Communicate clear expectations regarding roles, core values, rocks, and measurables
  • Communicate well, avoiding assumptions
  • Maintain the correct meeting pulse to support an even exchange of dialog and measurablereporting
  • Conduct meaningful quarterly conversations; understand employee perspectives about whatis working and what is not
  • Reward and recognize, providing positive feedback quickly (within 24 hours)
  • Criticize in private, praise in public
  • Adhere to correction meeting protocols
  • Be present in discussions with employees; avoid technology and other distractions
  • Positively communicate company SOPs, vision, direction, and goals to employees
  • Approve employee time off requests; approve employee time sheets accurately

Project Management/Resource Allocation

  • Manage projects from start to finish, properly allocating resources throughout department
  • Assist in the development of assessment tools for project evaluation and improvement
  • Report on and drive project deliverables to meet project budget
  • Assist in the development of project budget
  • Develop project pricing for incoming projects aligned with budget needs
  • Lead new client outreach to develop project goals for each service offered
  • Recommend assignment of client projects to Vice President of Client Services
  • Assist in new service and product development creation
  • Identify gaps or needs of research team and or projects

Bid Cycle Research and Support

  • Find current solicitation opportunities using search engines, GSA eBuy, client communication, and other tools
  • Communicate with clients regarding solicitation opportunities; follow up as necessary
  • Obtain additional bid documents as needed to support bid decisions
  • Remind clients regarding upcoming site visits
  • Conduct deep dive research for all solicitations (price history, incumbents, etc.)
  • Ensure bid documents are available to the bid response team; populate bid folder or other customized client communication vehicles
  • Ensure clients (or JetCo Capture) can upload bids to electronic sites (BIDS, SBIR, etc.)
  • Monitor bid sites for amendments, answers to questions submitted, etc. communicate bid
  • changes to internal and external bid response team
  • Request bid tab following submission
  • Monitor for award following submission; find timely to enable debrief and protest
  • Submit FOIA requests upon request

Conduct Proactive Research

  • Participate in new client onboarding activities
  • Manage client key words, codes and registrations using Salesforce; tickle any upcoming expirations to support and impress clients with maintenance
  • Populate and maintain research fields for account records in Salesforce
  • Populate search engines with key words and codes for each capture client; maintain these as needed, at least quarterly
  • Find critical intelligence which supports capture plan development
  • Conduct scheduled and ad-hoc requests regarding competitors, target agencies, expiring contracts and forecasts
  • ▪Find answers to questions generated by the Capture and Proposal Management teams in a timely manner
  • Participate in the development of bid decision trees for each capture client
  • Monitor targeted captures to maintain knowledge of status / release
  • Review client data quarterly to identify trends of interest which support Capture

Companywide Research Training and Support

  • Conduct training as needed to industry or employees
  • Conduct research to support prospect development
  • Complete projects to support company growth and strategic plan execution
  • Be able to describe and brag about the role research plays in impressing clients

Maximize Search Engine Subscriptions

  • Recommend search engines based on thorough review of functionality, cost, ease of use, etc.
  • Serve respectfully as an interface between JetCo and the service provider
  • Learn every detail of functionality offered by each search engine, with an eye for quickly answering questions to support bid cycle and capture research
  • Maximize the functionality of each search engine to obtain process efficiency and best allocation of JetCo resources

Support Research Line of Business

  • Develop, maintain, and continually improve research-based ‘product’ templates
  • Develop questions / communication tools for vetting prospects to ensure our research products provide meaningful research which advance their goals
  • Develop pricing model or price build-out template for consistent, efficient pricing for non-deliverable based projects
  • Participate in marketing idea development and tactical outreach to promote and sell
  • products
  • Execute on all research projects in a timely manner
  • Lead efforts to develop consistent communication to ensure a positive, outrageously impressive customer experience
  • Follow up with customers to obtain feedback

Manage or Guide Vendor Registrations for Clients

  • Handle (or support clients with) solicitation-specific or agency-specific vendor registrations
  • Follow SOP to avoid representing clients on certifications or registrations requiring sensitive information

JetCo is an equal opportunity employer that prohibits discrimination and harassment in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, genetic information, height, weight, marital status or veteran status in accordance with applicable laws. In addition, it is the policy of JetCo to comply with federal, state, and local laws governing nondiscrimination in employment, and to undertake affirmative action in recruitment, employment, and promotion of employment as required by applicable provisions of Executive Order 11246, the Rehabilitation Act, the Vietnam Era Veteran’s Readjustment Assistance Act, and related state law. JetCo’s President supports and endorses this Equal Employment Opportunity Policy.