Research Lead

Responsibilities: 

• Handle (or support clients with) solicitation-specific or agency-specific vendor registrations
• Follow SOP to avoid representing clients on certifications or registrations requiring sensitive information

Lead and Manage Employees (Direct Reports) for Accountability

• Give clear direction
• Serve as a conduit to ensure employees have the necessary tools (resources, training,technology, time, and attention)
• Identify opportunities to delegate and elevate
• Understand and communicate the company vision (V/TO)
• Demonstrate company values through actions
• Make decisions that align with the V/TO, 1-Year plan, and quarterly rocks
• Act with the greater good in mind, prioritizing company needs
• Take regular clarity breaks to work on the business
• Communicate clear expectations regarding roles, core values, rocks, and measurables
• Communicate well, avoiding assumptions
• Maintain the correct meeting pulse to support an even exchange of dialog and measurablereporting
• Conduct meaningful quarterly conversations; understand employee perspectives about whatis working and what is not
• Reward and recognize, providing positive feedback quickly (within 24 hours)
• Criticize in private, praise in public
• Adhere to correction meeting protocols
• Be present in discussions with employees; avoid technology and other distractions
• Positively communicate company SOPs, vision, direction, and goals to employees
• Approve employee time off requests; approve employee time sheets accurately

Project Management/Resource Allocation

• Manage projects from start to finish, properly allocating resources throughout department
• Assist in the development of assessment tools for project evaluation and improvement
• Report on and drive project deliverables to meet project budget
• Assist in the development of project budget
• Develop project pricing for incoming projects aligned with budget needs
• Lead new client outreach to develop project goals for each service offered
• Recommend assignment of client projects to Vice President of Client Services
• Assist in new service and product development creation
• Identify gaps or needs of research team and or projects

Bid Cycle Research and Support

• Find current solicitation opportunities using search engines, GSA eBuy, client communication, and other tools
• Communicate with clients regarding solicitation opportunities; follow up as necessary
• Obtain additional bid documents as needed to support bid decisions
• Remind clients regarding upcoming site visits
• Conduct deep dive research for all solicitations (price history, incumbents, etc.)
• Ensure bid documents are available to the bid response team; populate bid folder or other customized client communication vehicles
• Ensure clients (or JetCo Capture) can upload bids to electronic sites (BIDS, SBIR, etc.)
• Monitor bid sites for amendments, answers to questions submitted, etc. communicate bid
• changes to internal and external bid response team
• Request bid tab following submission
• Monitor for award following submission; find timely to enable debrief and protest
• Submit FOIA requests upon request

Conduct Proactive Research

• Participate in new client onboarding activities
• Manage client key words, codes and registrations using Salesforce; tickle any upcoming expirations to support and impress clients with maintenance
• Populate and maintain research fields for account records in Salesforce
• Populate search engines with key words and codes for each capture client; maintain these as needed, at least quarterly
• Find critical intelligence which supports capture plan development
• Conduct scheduled and ad-hoc requests regarding competitors, target agencies, expiring contracts and forecasts
• ▪Find answers to questions generated by the Capture and Proposal Management teams in a timely manner
• Participate in the development of bid decision trees for each capture client
• Monitor targeted captures to maintain knowledge of status / release
• Review client data quarterly to identify trends of interest which support Capture

Companywide Research Training and Support

• Conduct training as needed to industry or employees
• Conduct research to support prospect development
• Complete projects to support company growth and strategic plan execution
• Be able to describe and brag about the role research plays in impressing clients

Maximize Search Engine Subscriptions

• Recommend search engines based on thorough review of functionality, cost, ease of use, etc.
• Serve respectfully as an interface between JetCo and the service provider
• Learn every detail of functionality offered by each search engine, with an eye for quickly answering questions to support bid cycle and capture research
• Maximize the functionality of each search engine to obtain process efficiency and best allocation of JetCo resources

Support Research Line of Business

• Develop, maintain, and continually improve research-based ‘product’ templates
• Develop questions / communication tools for vetting prospects to ensure our research products provide meaningful research which advance their goals
• Develop pricing model or price build-out template for consistent, efficient pricing for non-deliverable based projects
• Participate in marketing idea development and tactical outreach to promote and sell
• products
• Execute on all research projects in a timely manner
• Lead efforts to develop consistent communication to ensure a positive, outrageously impressive customer experience
• Follow up with customers to obtain feedback

Manage or Guide Vendor Registrations for Clients

• Handle (or support clients with) solicitation-specific or agency-specific vendor registrations
• Follow SOP to avoid representing clients on certifications or registrations requiring sensitive information