Skip to content

Director of Operations


  • Lead, Manage, and Hold Accountable Direct Reports
  • Purchase
  • Give Input on Bid Decisions
  • Manage Subcontractor Relationships
  • Maximize Margins
  • Perform Solution Fulfillment
  • Oversee Warehouse

Reporting Structure: Reports to the Integrator, has direct reports

Employment: Exempt, Full-time

Work Location: Grand Rapids (Virtual work occasionally)

Salary: $75,000 - $85,000

Mandatory Qualifications:

  • 5 years of experience managing operations or logistics
  • Proven success leading employees to enhance their professional development and performance
  • Bachelor’s degree in supply chain management, logistics, business, or related field
  • Experience meeting or exceeding quality management standards
  • Experience with warehousing, kitting, and wholesale distribution
  • Proficiency in Microsoft Office, including Word
  • Ability to operate standard office equipment and technology

Preferred Qualifications:

  • Proficiency in QuickBooks
  • Mastery in Microsoft Excel
  • Working knowledge of Enterprise Resource Planning systems
  • Experience with procurement and strategic sourcing
  • Experience interpreting specifications and drawings
  • Experience meeting Federal Acquisition Regulations
  • Knowledge of Federal Government, SLED, and ASTM packaging standards
  • Experience with logistics delivering to high security locations
  • Experience with EOS® (Entrepreneurial Operating System)


  • Collaboration
  • Creativity/Innovation
  • Goal oriented
  • Integrity
  • Logic
  • Problem solving
  • Leadership
  • Attention to detail
  • Analysis
  • Adaptable/Flexible
  • Oral and written communication
  • Critical Thinking
  • Customer focus
  • Deadline responsiveness
  • Fact finding
  • Planning and organization
  • Priority setting
  • Rapport building
  • Resilience
  • Teamwork
  • Time Management


Meet Companywide Expectations

  • Maintain confidentiality
  • Be impressive in all interactions
  • Complete open activities on time and thoroughly
  • Act as a leader, mirroring company values
  • Set example of strong work ethic and positive attitude
  • Exude professionalism and executive presence
  • Set example for cross-departmental and cross-company collaboration
  • Use time tracking systems correctly and consistently
  • Use technology in accordance with protocols and company policy
  • Treat incoming phone calls with courtesy and respond quickly to phone messages
  • Comply with company policies and procedures
  • Learn and follow workflows and SOPs
  • Respond quickly and professionally to emails
  • Manage time responsibly
  • Be positive, productive, respectful, honest, and candid
  • Act with integrity and exceedingly high business ethics
  • Become a subject matter expert; learn continuously
  • Maintain your own Professional Development Plan
  • Maximize resources and recycle

Lead, Manage, and Hold Accountable (LMA)

  • Give clear direction
  • Serve as a conduit to ensure employees have the necessary tools (resources, training, technology, time, and attention)
  • Identify opportunities to delegate and elevate
  • Understand and communicate the company vision (V/TO)
  • Demonstrate company values through actions
  • Make decisions that align with the V/TO, 1-Year plan, and quarterly rocks
  • Act with the greater good in mind, prioritizing company needs
  • Take regular clarity breaks to work on the business
  • Communicate clear expectations regarding roles, core values, rocks, measurables
  • Communicate well, avoiding assumptions
  • Maintain meeting pulse to support even exchange of dialog & measurable reporting
  • Conduct meaningful quarterly conversations; understand employee perspectives about what is working and what is not
  • Reward and recognize, providing positive feedback quickly (within 24 hours)
  • Criticize in private, praise in public
  • Adhere to strike meeting protocols
  • Be present in discussions with employees; avoid technology and other distractions
  • Positively communicate company SOPs, vision, direction, and goals to employees
  • Approve employee time off requests; approve employee time sheets accurately

Oversee Purchasing and Related Processes

  • Provide exceptional customer service to support customer retention
  • Develop and maintain workflows and work instructions for order fulfillment
  • Customize workflows and work instructions as needed
  • Process customer orders accurately and with urgency to ensure a minimum of 95% of orders deliver on time
  • Incorporate customer satisfaction feedback into order fulfillment process
  • Build customer quirks and contract requirements into order custom workflows
  • Incorporate quality assurance and compliance checks into order fulfillment process (examples include photographs of loads, production samples, flow-downs, etc.)
  • Invoice promptly for all orders to support cash flow
  • Validate accuracy of supplier pricing throughout the order fulfillment process
  • Identify profitability issues; report to leadership team
  • Maximize profit and operational efficiency with technology improvements
  • Identify resources and tools which reduce time per order
  • Oversee technology which supports order fulfillment process
  • Build and retain a team of account coordinators who can serve as subject matter experts for customer questions, with an inside sales mindset

Give Input on Bid Decisions

  • Support sales process with operational input regarding bid and targeted capture opportunities
  • Participate in bid decisions, solutioning, win theme development – with a focus on operations, supply chain, required deliverables, and margin.
  • Know products, industry trends, purchasing trends
  • Participate collaboratively with sales planning and strategy activities
  • Support continuous improvement of the bidding process
  • Monitor operations dashboard in Salesforce

Manage Subcontractor Relationships

  • Document supplier performance, positive and negative
  • Recommend supplier survey questions and frequency
  • Review supplier feedback; make recommendations to be suppliers’ customer of choice
  • Ensure suppliers receive communication, instructions, and feedback to help them be successful as part of our supply chain
  • Ensure every line item and delivery location has a primary and alternate supplier
  • Identify gaps in the supply chain; recommend improvements
  • Establish and implement supply chain management scorecard system
  • Maintain approved supplier list with in-house capabilities by location
  • Build positive, long-term relationships with suppliers
  • Negotiate with suppliers
  • Conduct routine, frequent price checks to ensure favorable pricing from suppliers
  • Negotiate prompt payment discounts and favorable margins
  • Maintain and retain records; document system for record retention, including how to track and where to retain documentation
  • Ensure compliance with insurance and contract requirements; obtain a current certificate of insurance, with a waiver of subrogation and with us named as an additional insured.
  • Document quality issues in accordance with QMS
  • Establish systems for validating order accuracy (production samples, photos, testing, etc.)
  • Leverage existing and identify strategic new relationships for supply chain expansion
  • Build strong infrastructure for compliance
  • Deeply understand raw material pricing trends
  • Create supplier training curriculum and/or other materials, conduct supplier training on a pre-determined frequency and as needed based on issues
  • Establish, maintain, and implement onboarding systems for new suppliers
  • Develop and maintain new supplier onboarding materials
  • Collect required supplier documentation prior to issuing any purchase orders
  • Develop workflows and/or corresponding work instructions for new supplier onboarding
  • Conduct training and instructional materials to educate suppliers on contract-specific requirements
  • Participate in internal and external contract and customer onboarding meetings
  • Guide and collaborate with risk management and sales
  • Perform new contract tasks in accordance with onboarding SOPs and workflows

Maximize Margin

  • Drive margin through strong supply chain relationships; competitive supplier and carrier pricing; maximized EPAs; knowledge of raw material trends
  • Monitor contract retention dates and EPA opportunities
  • Maximize margin strategically
    • Industry trend oversight
    • EPA opportunities
    • Price history for PTW
    • Credit worthiness
    • Supplier relations

Perform Solutions Fullfilment 

  • Create supply chain management plan
  • Define the ideal supplier within the plan (type, characteristics, actions)
  • Ensure plan design vets, onboards, and maintains relationships with diverse suppliers to achieve organizational sales and diversification goals
  • Ensure every contract delivery location and item has a primary and alternate supplier
  • Develop messages for initial and ongoing communication with suppliers; request marketing support that encourages suppliers to prioritize working with us
  • Build team of supply chain specialists who can serve as subject matter experts
  • Determine needs for enhancing operational efficiency and effectiveness
  • Guide leadership and make recommendations for adoption of new systems, resources, and tools
  • Implement as needed
  • Participate in QMS quarterly and annual reviews
  • Document quality issues immediately and consistently
  • Support quality audits, internal and external
  • Make recommendations for improvement to QMS
  • Establish internal controls to enhance quality systems
  • Respond to all quality issues

Oversee Warehouse

  • Think creatively regarding how to support new product lines and service areas
  • Give operational guidance to the leadership team regarding expansion
  • Create and document workflows and systems for new product and service areas
  • Establish cost structure for each new area


JetCo is an equal opportunity employer that prohibits discrimination and harassment in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, genetic information, height, weight, marital status or veteran status in accordance with applicable laws. In addition, it is the policy of JetCo to comply with federal, state, and local laws governing nondiscrimination in employment, and to undertake affirmative action in recruitment, employment, and promotion of employment as required by applicable provisions of Executive Order 11246, the Rehabilitation Act, the Vietnam Era Veteran’s Readjustment Assistance Act, and related state law. JetCo’s President supports and endorses this Equal Employment Opportunity Policy.